Returns

We make every effort to provide full details and accurate images for all of our products. If you have any questions about a product please contact us. Colours and textures don't always show well on photographs and screens will present them differently.

Please order a swatch if you're unsure about a fabric as unfortunately we do not refund cut fabric, cut haberdashery items and cut trims as they are cut to customers measurements per order.

Returns

Unused and unopened products which have not been cut to order can be returned in their original condition within 28 days at the cost of the customer paying for return postage.  Products must be returned unopened and in their original packaging.

Cut to order fabric, haberdashery items and trims will not be refunded unless faulty as fabrics are cut into to order by each customer.

We package our items carefully and use the best couriers possible, as such we are confident that all items we send will reach our customers in perfect condition. If an item does not arrive or arrives damaged, please take a photo of the packaging and the item showing damage, inform the courier and contact us as well.

Please email rachel@sewthereel.co.uk to inform us you want to make a return.

 

Refunds (where applicable)

Cut fabric, haberdashery items and trims will not be refunded unless faulty (see above) as they are cut to order. 

For all other refunds once your return is received and checked, we will send you an email to notify you that we have received your returned item and to confirm if a refund will be paid.

Assuming a refund is to be made it will be processed, and a credit will automatically be applied to your credit card or original method of payment.